How we work
This page sets out what happens after you send an enquiry.
The full sequence, from first enquiry to documented product on your shelf.
Compounds
37 in the range
Purity
>=98% HPLC verified
Documentation
CoA on every batch
Schengen delivery
2 to 5 days
Before you write
What to put in the enquiry
None of it is mandatory. Send what you have and we will take it from there.
| Which compounds | Names are enough. If you are not sure yet, the category is enough. |
|---|---|
| Indicative volume | A range, per compound. Nobody expects a firm number at enquiry, and a range moves the quote further than a blank. |
| Delivery country | It determines which authorisations apply, and whether we can supply at all. |
| Branded or unbranded | Whether the vial carries your name or ships plain. |
| Your authorisations | What you hold, or what you are in the process of obtaining. An honest 'not yet' is more useful than silence. |
| VAT number | Not needed to enquire. Needed to order, and needed for the reverse charge on intra-EU supply. |
The sequence
Enquiry to delivery, six steps
01
You send the enquiry
The form on any page. It records which page you sent it from, so we already know what you were reading.
02
We reply within one working day
With what we can confirm from the compounds and volumes you sent.
03
We confirm the detail
Per compound: pricing, minimum order quantity and lead time, and the position in your delivery market, once we have the compounds and volumes.
04
You approve the quotation
Private label goes no further until you have signed off label and packaging proofs in writing.
05
The batch is produced and released
Manufactured, HPLC verified, Certificate of Analysis issued against the batch.
06
It ships
To your warehouse, or on private label direct to your customer. Documentation travels with the goods.
Questions
About the process
What if you cannot supply what we asked for?
You get an answer within the same working day, with the reasoning behind it.
Do we need a VAT number to enquire?
No. You need one to order, and to apply the reverse charge on intra-EU supply, but not to ask a question.
Will you quote without a firm volume?
Yes. A range is enough to quote against. We will confirm the figure when you place the order.
Is there a minimum first order?
Minimum order quantity is set per compound rather than as an invoice value, so a single-compound first order is normal rather than an exception.
Who will we be dealing with?
The same contact throughout. There is no ticket queue to get lost in.
What happens to our enquiry data?
It stays in our own customer system, used only to answer you and to quote. The privacy page sets out retention.
Send an enquiry
Compounds, indicative volume, delivery country. One working day for a reply.